PATIENT CARE : Account Ability

PATIENT CARE : Account Ability

Account ability

.Regardless of Rank, all members of the healthcare team are held accountable for their performance.

.Being accountable means being held responsible for your actions.

.As a healthcare provider , you should  continue to acquire new knowledge and skills and to strive for clinical competency. Equally important is your ability to apply new knowledge and acquired skills as a competent professional in providing total healthcare.

.Malpractice occurs when an individual delivers  improper care because of negligence or practicing outside of his area of expertise.  Because the areas o expertise and responsibility in medicine frequently overlap, legal limits of practice are defined by each state.

PATIENT CARE : Account Ability

PATIENT ADVICE

1. Another area that has potential medical and legal implications regarding your role as a healthcare provider is that of giving advice or opinions. 

2. As a result of your frequent  and close contact with patients, you will often be asked your opinion  of the care or  the  proposed care a patient is undergoing .

3. Often , these questions are extremely dificult to respond to, regardless of who the healthcare provider is . No one is ever totally  prepared or has so much wisdom that he can respond spontaneously in such situations. In such cases, it is best to refer the question to the physician responsible for the patient's care.

PATIENT CARE : Account Ability

PATIENT BEHAVIOR

1. Remember , you have been charged to provide care to a total, feeling, human person.

2. The person seeking healthcare service has the same needs for security, safety,love , respect , and self- fulfilment as everyone else. 

3. When something threatens the soundness of the body, mind, or spirit, an individual may  behave inappropriately.

4. This may be as simple as communicating , through your care and understanding of the patient as an individuals.  

5. Knowledge, empathy, and mature judgment should guide the care provided to any patient.  This is especially crucial when the care involves touching.

COMMUNICATION:

The human communication process consists of four basic parts : the  sender of the message, the message, the receiver of the message, and feedback. 

The sender of the message starts the process.

The message is the body of information the sender wishes to transmit to the receiver.

The receiver is the individual intended to receive the message. 

Feedback is the response given by the receiver to the message. Feedback, at times, is used to validate whether effective  communication has taken place.

Verbal and Nonverbal Communication

The two basics modes of communication are verbal and nonverbal.

i) Verbal communication is either spoken or written. Verbal communication involves the use of words.

ii) Nonverbal communication, on the other hand, does not involve the use o words. Dress, gestures, touching, body language, face and eye behavior, and even though there are two forms of ommunication, both the verbal and the nonverbal are inseparable in the total communication process. Conscious awareness of this fact is extremely important because your professional  effectiveness is highly dependent  upon successful communication.

Barriers to Effective communication

Ineffective communication occurs  when obstacles  or barriers are present . 

These barriers are classified as physiological, physical , or psychosocial. 

i) Physiological  barriers result from some kind of sensory  dysfunction on the part of either the  sender  or the receiver. Such things as hearing impairments, speech defects, and even vision problems influence the effectiveness of communications. 

ii) Physical barriers consist of elements in the environment  that contribute to the development of physiological barriers. 

iii) Psychosocial barriers are usually the result o one's inaccurate perception of self  or others. Psychological barriers are the most difficult  to identify and the most common cause of communication failure  or breakdown.

PATIENT CARE : Account Ability

A Person's true feelings are often communicated more accurately through nonverbal communication than through verbal communication.